PhysicsWallah is Hiring for Trainee - Social Media & Student Support

Job Description: Social Media & Student Support Trainee – PhysicsWallah is Hiring for Trainee – Social Media & Student Support

Organization: PhysicsWallah (PW)
Role: Social Media & Student Support Trainee
Stipend: INR 15,000 per month
Work Mode: Work From Home
Training Duration: 6 months

About PW (PhysicsWallah)

PhysicsWallah is one of India’s leading ed-tech platforms, dedicated to transforming education through innovation. With a focus on providing high-quality learning experiences, PW empowers students to excel academically and achieve their career aspirations. As a Social Media & Student Support Trainee, you will play a crucial role in enhancing PW’s customer engagement and ensuring a seamless user experience.

Key Responsibilities as Social Media & Student Support Trainee

1. Social Media Query Management

Monitor and respond to customer queries on social media platforms such as Instagram, Facebook, Twitter, and others.
Ensure prompt and professional communication to address user concerns, inquiries, and feedback.
Maintain a tone of empathy, clarity, and professionalism in all interactions.

2. Customer Support

Serve as the primary point of contact for students and users requiring assistance with course enrollment, payment processes, and technical issues.
Troubleshoot issues efficiently and escalate complex problems to relevant teams.
Maintain a high level of customer satisfaction by resolving queries accurately and swiftly.

3. Data & Reporting

Document customer interactions and track query resolution timelines.
Generate periodic reports on customer support metrics, identifying trends and areas for improvement.
Collaborate with teams to suggest enhancements to processes based on data insights.

4. Collaboration and Process Improvement

Work closely with marketing, content, and technical teams to resolve student queries and improve user experience.
Participate in team discussions to brainstorm and implement strategies for better customer engagement.

Qualifications: Social Media & Student Support Trainee

A Bachelor’s degree in Business, Marketing, or a related field.
0-2 years of experience in customer service, social media management, or operations (internships are considered).
Proficiency in Hindi and English, with excellent verbal and written communication skills.
Familiarity with social media tools, CRM software, and Google Workspace (Google Sheets, Docs, etc.).
Strong organizational skills and the ability to multitask effectively in a remote work setting.
A proactive approach to problem-solving and a collaborative mindset.

Why Join PW?

Gain hands-on experience in managing large-scale social media operations.
Work remotely with a dynamic and passionate team dedicated to transforming education.
Opportunity to grow and transition into a full-time role upon successful completion of the training.
Competitive stipend with exposure to cutting-edge ed-tech tools and methodologies.

How to Apply

To apply for the Social Media & Student Support Trainee position at PW, please visit [insert application link] or send your resume to [insert email address]. Make sure to include a brief cover letter highlighting your relevant skills and experiences.

Kickstart your career with PW and be a part of an organization shaping the future of education!